Revenue Operations

Marketing operations is the beating heart of your business. From strategy and planning to MarTech and data optimisation, it should be keeping your business on the pulse of your customers, the market, your campaigns, and more. Our expert team can you help ensure that your department is setup for success, ensuring you have the right capabilities, technologies, processes, and data models in place to ensure success.

The art of sales is fast becoming one driven by data, technology, and AI. Yet there is still so much that can be achieved through direct relationship building. Ensuring you have the right infrastructure in place so that your sales team can focus on the important bits - building relationships and closing - has never been more important. Our team can help you create strategies that ensure you're focusing on the right customers, utilising the right technologies, ensuring you have the right process and frameworks in place, as well as performance, incentives, and team structures.

Great customer service should not come as a cost to the business. For us, it's about ensuring that you're solving for your customers consistently and efficiently. At it's best, service operations should be a source of revenue and value creation. Our team can help you transform your service operations by balancing strategic requirements with efficiencies, technology with human resource, and cost with unlocking customer value.

Getting the right balance between resource and technology across your revenue operations can be a tricky task. But done well, it can significantly reduce cost and unlock additional revenue across the business. Our team can help ensure you have the right balance of capabilities across your teams, that you have the right integrated marketing, sales and service operating model for your business, you're utilising technology and data to your advantage, and that your team are onboard with this futuristic way of working.

The beauty of aligning your processes and workflows across a business is the opportunity to automate tasks that would typically take a significant amount of admin time. And now with AI, you don't even need to touch them at all. From marketing campaigns to automated service bots, our team can help you design and build automations that take care of the mundane and transform the way you and your teams work.

Combine data and behavioural science

To unearth insights into customer needs and behaviours to unlock growth opportunities.
Create slick customer experience

And engagement strategies that convert, retain, or grow customer relationships.
Align marketing, sales, and service

Operations around a unified operating model to enhance performance and improve efficiencies.

First-class support and professionalism

Burn has a lovely team and it’s effortless to work with them. They work tirelessly to get under the skin of our customers, and to really understand the objectives and challenges that we face as a business. Their knowledge of Relationship Marketing is second to none, and they are constantly bringing us a new way of thinking and fresh ideas. They deliver great results and work like an extension to our business -it’s a collaboration rather than a standard Client/Agency relationship.

Managing Director
Knowledgeable, flexible, and professional – a pleasure to work with

We have had a very positive experience, and great results, working with Burn over the last 12 months. They have used their expertise to support us in the design and development of new websites, CRM migration (including custom API development), and further enhancement of our new HubSpot platform to support our sales, marketing, and RevOps ambitions. They are extremely approachable with a keen desire to understand and adapt to our business context. Would thoroughly recommend.

Chief Operating Officer