Engagement Strategies

Helping you understand the customer journey to ensure your brand is meeting prospects and customers at the right time and meeting expectations. From market entry points to customer service, our team can help you create a clear picture of where and how your customers buy, how your business is interacting with them to ensure that you're converting, retaining, and growing customers.

Using data science, behavioural science, and technology to ensure the right message or promotion is reaching your most valuable customers across relevant channels. Our team of customer engagement experts are well versed in delivering multi-channel engagement campaigns that can help you deliver your desired outcomes. From acquisition, nurture, and retention programmes, our team can help you ensure no customer or prospect is left behind.

Combine data and behavioural science

To unearth insights into customer needs and behaviours to unlock growth opportunities.
Create slick customer experience

And engagement strategies that convert, retain, or grow customer relationships.
Align marketing, sales, and service

Operations around a unified operating model to enhance performance and improve efficiencies.

Knowledgeable, flexible, and professional – a pleasure to work with

We have had a very positive experience, and great results, working with Burn over the last 12 months. They have used their expertise to support us in the design and development of new websites, CRM migration (including custom API development), and further enhancement of our new HubSpot platform to support our sales, marketing, and RevOps ambitions. They are extremely approachable with a keen desire to understand and adapt to our business context. Would thoroughly recommend.

Chief Operating Officer
First-class support and professionalism

Burn has a lovely team and it’s effortless to work with them. They work tirelessly to get under the skin of our customers, and to really understand the objectives and challenges that we face as a business. Their knowledge of Relationship Marketing is second to none, and they are constantly bringing us a new way of thinking and fresh ideas. They deliver great results and work like an extension to our business -it’s a collaboration rather than a standard Client/Agency relationship.

Managing Director