Customer Insights

Unlocking data for stronger performance

Customer & Data

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Our Capabilities

Intelligence through data and science that drives performance for your business

Unlock growth and boost profits by harnessing your business and customer data. Gain actionable insights to make strategic decisions, tailor offerings, enhance customer satisfaction, optimise operations and drive the power of artificial intelligence. Transform data into a competitive edge and stay ahead in a dynamic market. 

Our capabilities include: 

We partner with forward-thinking brands to engineer powerful customer experiences

  • Combine data and behavioural science

    To unearth insights into customer needs and behaviours to unlock growth opportunities.

  • Create slick customer experience

    And engagement strategies that convert, retain, or grow customer relationships.

  • Align marketing, sales, and service

    Operations around a unified operating model to enhance performance and improve efficiencies.

Operating across the core components of customer experience

Real results, real impact 

We work closely with our clients to create strong partnerships. From boosting retention rates to increasing customer lifetime value, our solutions deliver measurable growth. Here's what our clients have to say.

  • Exceptionally talented, incredibly creative

    We've had the privilege of working with the Burn team for many years. They’re exceptionally talented, incredibly creative, and have an infectious enthusiasm for the projects they develop. Their commitment is unquestionable as is the level of support and dedication they provide. We couldn't recommend them highly enough to anyone.

    Founder

Tech We Use

We’re proud to partner with the best

We work with various CRM, ERP, CMS, and marketing technology platforms, but our aim always remains the same. Build it simple, around business and the customer.

Our team possess expertise across the customer experience, data and technology ecosystem including UI and UX design and development with accreditations held with HubSpot, Adobe, AWS, Salesforce, and Google.

Let's Start

Let's create something
engaging innovative strategic engaging

Get in touch with our team today. Get advice on customer experience, reducing process complexity and how to grow.

Discuss a project